Service support

• Guaranty and after-guaranty service support for the monitoring and control systems supplied by the company of ELVAC SOLUTIONS
• Guaranty and after-guaranty support for database information system TIS
• Supporting applied software of third-parties (CitectSCADA)
• Comprehensive service support for application SW and HW of InfoPanels

Service support includes service readiness, service interventions, supervision on the system and training.

Service readiness

• Workstation establishment for phone or e-mail notification of requirement for service intervention
• Advising client contact persons via e-mail, fax or direct data links
• The establishment of testing and integration platform within the scope of the current version of SW products and its maintenance
• Record activity in the Help Desk
• The availability of services depending on the agreement with customer, also continuous support is possible, it means 24 / 7 - 24 hours a day, 7 days a week

Service intervention

• Fixing the operational problem
• Configuration of monitoring systems
• Configuration of information systems
• Configuration of the system itself
• Configuration of third-party software
• Analysis of the systems development and system know-how
• Periodical prophylactic inspections
• Installation of service packs and issued upgrades - part of the software installation is testing of compatibility with the currently operating system
• Up-dating of system documentation

Supervision on the system

• Nonstop monitoring
• Regular inspections of the system