Part of the supply of ELVAC SOLUTIONS products is service support.
- Guaranty and after-guaranty service support for the monitoring and control systems supplied by the company of ELVAC SOLUTIONS
- Guaranty and after-guaranty support for database information system TIS
- Supporting applied software of third-parties (CitectSCADA)
- Comprehensive service support for application SW and HW of InfoPanels
Service support includes service readiness, service interventions, supervision on the system and training.
Service readiness
- Workstation establishment for phone or e-mail notification of requirement for service intervention
- Advising client contact persons via e-mail, fax or direct data links
- The establishment of testing and integration platform within the scope of the current version of SW products and its maintenance
- Record activity in the Help Desk
- The availability of services depending on the agreement with customer, also continuous support is possible, it means 24 / 7 - 24 hours a day, 7 days a week
Service intervention
- Fixing the operational problem
- Configuration of monitoring systems
- Configuration of information systems
- Configuration of the system itself
- Configuration of third-party software
- Analysis of the systems development and system know-how
- Periodical prophylactic inspections
- Installation of service packs and issued upgrades - part of the software installation is testing of compatibility with the currently operating system
- Up-dating of system documentation
Supervision on the system
- Nonstop monitoring
- Regular inspections of the system